Cybersonic
March 15th, 2008 at 12:08 pm (Electronics, Health)
Electronic commerce expands every day. Consumers consider it very comfortable to buy things and services on the Internet and companies state that it is very profitable business. That is why in some cases everybody is happy and satisfied. But in the most cases it happens that the customers get not what they wanted because the Internet is such a place where everything is virtual: products, services and sometimes even companies. And what do people have to do when they received a broken or defected product and there is not company to be responsible for this? And sometimes some companies like CyberSonic destroy the confidence of customers in purchasing something on the Internet.
About the company. Cybersonic is a privately held company. The company specializes in retail of different consumer electronics. Cybersonic offers its products through its official Internet domain. The company produces as well some technological appliances and multimedia components. Cybersonic was founded in 1999 by Eric Dion. The company provides different gaming platforms, CD roms, multimedia presentations, toothbrushes, cinematographic animation, and many other related services. The company offers the integration of sound effects, ambiance, music, and voices with a visual element. Besides, Cybersonic Company claims to provide the reduction in costs and the increase of the efficiency of merchandising.
Cybersonic complaints. There have been a number of complaints filed against the customers. Frustrated customers report about the faulty products provided by Cybersonic. Probably, the most widely spread case is with Cybersonic toothbrush. Most people that purchased the thing got very depressed and disappointed. People complain that toothbrushes have some defects and stop working very soon. And when the customers buy a product from Cybersonic, they receive instructions concerning the return of the toothbrush. To get the refund or the exchange, they need to insure the device and track the delivery of the device. And then the customers can wait for ever for their toothbrushes because they can never appear in their hands again. And all the attempts to call CyberSonic customer support are in vain, because all they can say is that the replacement items will be received shortly. In addition, the company promises in the advertising that it will send replacement brushes every three month. That is not true as well. They do not send anything, but they can charge the card of the customer anyway. That is why everybody has to be very careful while dealing with Cybersonic.