Upset Shopper

In contrast with the past, almost all of us have cell phones. This thing has become so natural like the trees and we got so used to it that sometimes it even frightens. It is very bad to be addicted to some thing and let it have control over yourself. Sometimes we even depend on our cell phones, when we are lost and need to find some way out, when there is something important and urgent to say, and in many other cases. There are many advantages and disadvantages of cell phones as well as of the companies that provide them. Just like Tracfone.

Company overview. Tracfone is a wholly owned subsidiary of Tracfone Wireless, Inc. that is a division of America Movil. America Movil is the fourth leading cell phone company in the world. The company has more than one hundred million subscribers. Tracfone provides prepaid cell phones. In addition, the company sells a diverse range of phones starting from the basic models with color screen to the latest flip camera phones; phones accessories, extended warranty, and so much more. Tracfone offers a number of different plans:. The company is considered to be the leading repaid cell phone providers in the United States. Tracfone focuses exactly on prepaid cell phones. The company claims that is very different form the other prepaid provides. Tracfone does not want its users to convert to a contract. Tracfone cooperates with such cell phone manufacturers like Motorola, Nokia, LG and Kyocera.

Tracfone advantages. The company has a philosophy: everyone should be able to control his or her own phone. Tracfone does not force the customers to sign a contract or to have a perfect credit rating to be able to sign it. On of the most important advantages of a prepaid cell phone is that a customer can know for sure how much the phone costs and does not need to pay more than he or she wants and can afford. Besides, Tracfone does not charge extra fees to activate the service. The company promotes the idea of prepaid cell phones. Most people all over the world prefer prepaid service.

Tracfone disadvantages. But still there are some problems with Tracfone prepaid service. When you use prepaid services, there is always a huge risk that you can be left without a penny in the most important moment of your life. And then nothing can be done. Besides, sometimes it is very difficult to activate the phone. And there are some more problems, connected with prepaid cell phones.

Electronic commerce expands every day. Consumers consider it very comfortable to buy things and services on the Internet and companies state that it is very profitable business. That is why in some cases everybody is happy and satisfied. But in the most cases it happens that the customers get not what they wanted because the Internet is such a place where everything is virtual: products, services and sometimes even companies. And what do people have to do when they received a broken or defected product and there is not company to be responsible for this? And sometimes some companies like CyberSonic destroy the confidence of customers in purchasing something on the Internet.

About the company. Cybersonic is a privately held company. The company specializes in retail of different consumer electronics. Cybersonic offers its products through its official Internet domain. The company produces as well some technological appliances and multimedia components. Cybersonic was founded in 1999 by Eric Dion. The company provides different gaming platforms, CD roms, multimedia presentations, toothbrushes, cinematographic animation, and many other related services. The company offers the integration of sound effects, ambiance, music, and voices with a visual element. Besides, Cybersonic Company claims to provide the reduction in costs and the increase of the efficiency of merchandising.

Cybersonic complaints. There have been a number of complaints filed against the customers. Frustrated customers report about the faulty products provided by Cybersonic. Probably, the most widely spread case is with Cybersonic toothbrush. Most people that purchased the thing got very depressed and disappointed. People complain that toothbrushes have some defects and stop working very soon. And when the customers buy a product from Cybersonic, they receive instructions concerning the return of the toothbrush. To get the refund or the exchange, they need to insure the device and track the delivery of the device. And then the customers can wait for ever for their toothbrushes because they can never appear in their hands again. And all the attempts to call CyberSonic customer support are in vain, because all they can say is that the replacement items will be received shortly. In addition, the company promises in the advertising that it will send replacement brushes every three month. That is not true as well. They do not send anything, but they can charge the card of the customer anyway. That is why everybody has to be very careful while dealing with Cybersonic.

There are some defects that make people feel uncomfortable. Blindness has been quite a problem until glasses were founded. For some time people were ashamed to wear glasses and then contact lenses were introduced. But today even people with perfect sight wear glasses because they make them look smart, elegant and austere.

LensCrafters. The first store was opened in 1983. Lenscrafters is headquartered in Mason, OH. LensCrafters was the first optical retailing company which could provide its clients with the necessary product in about an hour. At the stores people can find all the most famous and fashionable brands like Versace, Vogue, Prada, Chanel, Bulgari, and Dolce & Gabbana. There are more than 890 stores throughout the United States, Canada and Puerto Rico. Among the products offered by the company areWomen’s Frames, Women’s Sunglasses, Men’s Frames, Men’s Sunglasses, Kids’ Frames, Lenses, Contact Lenses, Safety Glasses. Lenscrafters also offers so called plano lenses. These are lenses which you can buy without prescription. As well there are hip tints and scratch resistant and anti-reflective coatings. If a person needs a prescription for lenses he\she does not have to bring a prescription from a doctor for customers’ convenience there is a doctor not far away from each LensCrafters location.

Customers claim. Although Lenscrafters has such a great ‘resume’ its clients tend to argue. They say that in some stores the customer care is extremely poor, the lenses are scratched and it takes too long (from several weeks) until they bring you another pair of glasses. In most cases the defects are not recognized to be manufacturer’s fault. And if they do accept the rejects it takes too long to get them fixed. When you go to their doctor for consultation you have to stay in terrible lines although you have checked the schedule in advance. The design and the price are corresponding but not the quality and service. Maybe these are only claims of people who can not afford such expensive optical goods every day and they want to pay the saved money for something worth. But still it should be taken into consideration.